Meet the Team 

We are delighted to introduce you to some of the team members at The Hazelwell who are here to assist you. Each member of our team is highly trained, specially selected and dedicated to delivering excellence in care.

Sue Ball - Home Manager

Sue Ball

Home Manager 

Sue, who is Wirral born and bred, is no stranger to the care industry, having worked in a wide variety of roles since leaving school having been inspired by her mothers’ own career in care. She started her career as a care assistant in a local care home before quickly progressing to senior carer.

Finding the work rewarding Sue realised it was the career for her and went on to study nursing at the North Staffordshire School of Nursing in Stoke-on-Trent in 1988. Since then, she has used her skills and wide experience to benefit the lives of the elderly and people with dementia working in various care homes. Sue has also managed a home in London for clients with learning disabilities.

Passionate about ‘person-centred care’ and a ‘dignity of care champion’, Sues’ first priority is to encourage The Hazelwell’s highly-trained staff to continue their high standards in dignity, respect, privacy and independence for the residents.

Sue is qualified to train carers in the home and also has a qualification to deliver moving and handling training. 

Sue lives on the Wirral and with her son Dominic. Sue enjoys theatre, cinema, vintage scooters, walking, reading and music.

Sue said “I am so happy to be a part of the excellent team at The Hazelwell and to be able to offer my experience and passion to make it the best care home it can possibly be. It’s a wonderful thought that I followed my mother into this profession and here I am all these years later still loving it. I am really proud to have followed the same path as her.”

If you’d like to contact Sue please email her on   or click here. 

Phill Hunt

Phill Hunt

Residential Lead

Having spent the last 20 years in the Care Industry, Phil began his career as a Health Care Assistant before working his way to being a Registered Home Manager and Commissioning Manager: he has a Register Managers Award, and is currently working towards the QCF Level 5 Managers’ Certificate. Phil has previously worked in Nursing, Dementia and ABI (Aquired Brain Injury) areas of Care.

Phil says:“I have a real passion for caring for those who need support and expect the highest standard of care to be given at all times.”

 Outside of work, Phil enjoys spending time with his partner and two boys, going to the Gym, Mountain Climbing, Rugby Union and Chocolate.

If you'd like to get in touch please click here.

Karen Woolam

Karen Wollam

Client Liasion Manager

Karen’s role is designed to provide guidance and support as you search for the right care home for you or your loved one. She will be your first port of call for all enquiries, whether that’s regarding a short respite stay or a more permanent move. We understand how daunting this journey can be, Karen is here to support and assist you with the process and give you the opportunity to discover all the great things the Hazelwell has to offer.

Karen has over 10 years experience as a Home Administrator, gaining her NVQ3 in Business & Administration. 

In her spare time, Karen enjoys walking her dog, curling up with a good book and a nice glass of something chilled. Please pop in if you are passing, Karen has a really good listening ear and always makes time for a cup of tea and a chat.

If you'd like to get in touch please email  or click here.

Dawn Quinn Head Hostess

Dawn Quinn

Head Hostess

Keep an eye out for information about our Head Hostess, Dawn!

Sandra Clarke Activities Co-ordinator

Sandra Clarke

Activities Co-ordinator

Keep an eye out for information about our Activities Co-ordinator, Sandra!

Karen Oates Head Housekeeper

Karen Oates

Head Housekeeper

Keep an eye out for information on our Head Housekeeper, Karen!