Frequently Asked Questions

Please find below the answers to some of our most frequently asked questions about The Hazelwell Care Home. If you can’t find the information that you are looking for, or would like any further information, simply contact us to find out more.

What type of care do you offer?

At The Hazelwell Care Home, we provide residential, respite and 24-hour nursing care for our residents. Our experienced and dedicated team enable us to nurse those with physical disabilities, those who require end of life care, those with high dependency needs, and those who become infirm. 

We also offer respite care and can offer those who wish a pamper day: clients can enjoy treatments in our Hair Salon, and join us for a delicious home-cooked lunch, afternoon tea or evening meal.

Should your care requirements change while you are with us, it’s no problem! We regularly assess the care we are providing and ensure that it is tailored to your current needs and requirements.

How will you help me to settle in?

Our experienced team are passionate about welcoming and integrating each resident to their new home, and we will take as much time as you need to settle into your new home.

Within your first 24 hours, you will have met with your dedicated staff member, discussed your care plan and had a chat with Chef about what you really fancy for your dinner.

Residents are encouraged to bring personal items, such as photographs, ornaments, etc. to make your room truly your own and create a home- from- home. From the moment you arrive at The Hazelwell our team will ensure that your stay will be welcoming and comfortable.  We will endeavour to make your admission relaxed and informal.

Your family and friends are welcome and may remain with you while you settle into your new surroundings.

How often are visits permitted?

There are no set visiting times and friends and family are welcome to visit as often as they want and we encourage them to become fully involved in life at The Hazelwell. However, for security reasons, it is helpful to know if any visitors are expected after 9pm.

Family and friends can visit whenever they want, as much as they want but we do ask that if possible that family and friends can avoid meal times as it’s an ideal time for residents to socialise.

Can I bring my pet?

Regrettably, we are unable to accommodate pets.

How will I pass the time at The Hazelwell?

Various social events, entertainment and activities are organised to ensure that there is always something interesting and stimulating going on. Our Activities Coordinators will support and encourage you with any hobbies, interests and excursions.  Individual therapeutic treatments can be arranged to suit your needs.

We have strong links with the local community and offer weekly services, sing-alongs and coffee mornings at the local church. We will also work alongside other homes in the local area to arrange meetups and outings for all residents to socialise.

Birthdays are celebrated with a party and you will also receive a complimentary birthday cake. Private functions can be arranged in our private family lounge.

What is the food like? 

Delicious and nutritious meals are prepared onsite by our in-house chef and catering staff using local suppliers for meat, fruit, and vegetables. 

Our breakfast, lunch and supper are served in the main dining room; however, snacks and drinks are available throughout the day. Room service is also available on request

For any other questions you may have please get in touch


Via our contact form 

Click here

By phone:

0151 342 9654

By Email:

By post or in person:

Hazelwell Care Home,
Oldfield Road,
Wirral, Merseyside,
CH60 6SG 


Useful Links

Age UK 0800 169 2081

Alzheimers Society 0300 222 1122

Arthritis Care 0808 800 4050

Multiple Sclerosis Society 0808 800 8000

Parkinson's Disease Society 08080 800 0303

Royal National Institute for the Blind 0303 123 9999

Mumsok 0151 739 7858

Care Quality Commission 0300 616 161


Travelling to The Hazelwell

National Rail Enquiries: Heswall Station

Mersey Travel Journey Planner