About The Hazelwell Care Home
The Hazelwell Care Home is located within the blissful town of Heswall, Merseyside, where locals can enjoy scenic views of the River Dee. Our all-inclusive home consists of 55 modern en-suite bedrooms and a fantastic range of facilities. Nursing, Dementia, Residential, and Respite Care are the main services provided by the Hazelwell Care Home. We take pride in providing as much assistance as is required to ensure that each of our residents live a full and meaningful life.
It’s essential to us that residents keep pursuing their passions and interests, and that they make the most of each day by doing what they enjoy. Visitors are welcome at any time, and we have an open-door policy for family and loved ones.
The Values of The Hazelwell Care Home
We value the time we spend with each and every one of our residents at The Hazelwell Care Home, and we enjoy learning about their wonderful lives. That is why, at The Hazelwell Care Home, it is our obligation to ensure that all of our residents receive the care, love, and attention they need, no matter what.Our teams work extremely closely with our residents to ensure that they receive the level of care that is suitable for their circumstances, and that they receive the round-the-clock care that they deserve. We’re always on hand to provide assistance whenever it’s needed, even if someone is just seeking some company or a friendly conversation, we’re delighted to help in any way we can.
The Hazelwell Care Home was designed specifically for our residents. We endeavour to provide a welcoming environment so that residents get a sense of being part of a family; The Hazelwell family. We take great pride in providing the highest quality care to our residents, as well as helping their families to ensure we are doing the best job possible. We’ve known and valued the importance of working together as a team to make someone’s day better ever since day one. We’ve always prioritised building relationships between staff, residents, and their families, which has allowed us to gain a much more comprehensive picture of our residents than we could have imagined.
This has enabled us to develop personalised care plans and solutions for each of our residents, which has been key to our long-term success. We take great pride in designing a home where our residents have total access to a wide range of amenities that are sure to make their days more fun and their lives better overall.At The Hazelwell Care Home, our principles are to recognise the qualities that each resident brings to the table, and we value each person’s individuality and range of abilities. Our values emphasise independence, kindness, and delivering quality, personalised care to every individual.
Respecting Every Person’s Individuality
We understand how difficult it is to make the decision to join a care facility, whether for yourself or for someone you care about. We believe that someone’s independence shouldn’t suddenly vanish, regardless of their situation. Our wellbeing coordinators strive to ensure that at The Hazelwell Care Home you can continue to participate in the all-inclusive activities you enjoy most in the same manner as before. Everyone deserves a comfortable and dignified life, this is just one of many principles that The Hazelwell Care Home embraces.
Tailored Care Evaluations
Why should the healthcare of any of our residents be the same? After all, each and every one of our residents is unique, therefore why should their healthcare be any different? We are incredibly proud of the care we provide to each of our residents, as well as the individualised care plans we develop to ensure they receive the finest care possible. It is always an honour for us to get to know each of our residents on a personal level, as it allows us to deliver unrivalled around-the-clock care.
Meet the Team
- Home Manager
Philip joined the team at The Hazelwell in Summer 2021 and brings over 26 years of experience within the social care sector. With a degree in management as well as having completed a NVQ Level 4 & 5, Registered Managers Award and being a Dementia Tutor Philip is excited to be leading the team to provide excellence in care for all the residents.
- Clinical Lead
Joanna joined the team at The Hazelwell in February 2022. Joanna is a registered general nurse with over 30 years of experience mainly in the care of the elderly sector. Joanna is passionate about providing high quality and person-centred care to our residents at The Hazelwell. Joanna has a level 5 diploma in health and social care- leadership and management. Joanna has had vast experience in managing care homes and leading a team in providing excellent care to her residents. For relaxing Joanna enjoys walking her border collie along the Wirral coastline. Joanna’s mission has always been to make a difference in her residents’ lives.
Val has been with the Hazelwell since 2018. Val is a very experienced nurse who is passionate about the resident’s dignity and respect, Val is our end of life care champion. Val can be relied on to promote our residents’ quality of care. During her spare time, Val spends time with her grandchildren.
- Senior Care Assistant / Home Trainer
Helen has been with the Hazelwell since 2017, Helen works as a Senior Care Assistant and the Home Trainer role. Helen is responsible for inducting new team members into the Hazelwell and ensuring our team are trained and competent. Helen can be relied on to implement new training sessions and the staff really enjoy her training. During her spare time Helen loves to spend time with her family and relaxing.
Marc has been a chef for over 25 years, having started out as a trainee chef in a large hotel in the Lake District and working his way up to Head Chef. Marc ran the kitchen for 10 years before relocating to the Wirral where he worked at the Devon Doorway for 6 years. In Marc’s spare time, he enjoys spending time with his wife and young daughter and going fishing and walking.
- Maintenance Manager
Graham has been our maintenance manager since 2016, Graham is responsible for all the maintenance within the home, ensuring our compliance and maintaining our lovely home for our residents. Graham goes over and above to make a difference to our residents’ homecoming on his days off and getting called out during the evening if things need fixing. Graham enjoys when he does have days off to get away in his caravan.
- Office Manager
Kali joined The Hazelwell as Office Manager in May 2022. Kali is proud of her experienced background in all types of administration and is responsible for ensuring the smooth processing of all invoices, and staff rotas, managing the reception team, and onboarding new staff members. Kali is passionate about streamlining processes to encourage productivity and strives to achieve high standards of great work. Kali has a positive outlook on life and believes that being happy never goes out of fashion!
Alison is a part of our reception team having joined The Hazelwell in 2022. Alison is a people person who enjoys working with a great team and welcoming visitors to the home. In Alison’s spare time, she likes to spend time with her family.
Karen is one of our receptionists at The Hazelwell and joins us with over 40 years of customer service experience including within the health care industry. Karen is an active member of her local church and loves meeting people, swimming, traveling and is a keen allotmenteer.
How We Provide The Best Care For Our Residents
Since the very beginning, our wellbeing coordinators have been committed to aiding our residents through whatever problems they may be faced with. We take great pleasure in creating an all-inclusive home that has complete access to a choice of individualised care options and where our staff take time to learn each resident’s unique talents and abilities. We want nothing more than to acknowledge and celebrate them, as well as help residents, reach their goals no matter how big or small.